Front Desk Concierge - City View Apartments

Faros Property Management LLC•Pittsburgh, PA

6d•Onsite

About The Position

Faros Properties is a vertically integrated, full-service real estate owner, developer, and operator focused on entrepreneurship, integrity, aligned interests, and creating a positive impact. The company aims to build impactful spaces to live, work, and thrive through long-term relationships with its investors, partners, tenants, and residents. The Front Desk Concierge responds professionally and courteously to residents, guests, contractors, team members, and prospective residents. The role manages internal and external calls and performs front desk, resident service, building communication, and administrative duties. This is a part-time position at City View Apartments, with one to three shifts per week. Scheduled shifts are 7 a.m.–3 p.m. and/or 3 p.m.–11 p.m.; holidays are required and paid at time-and-a-half. Weekend availability is preferred.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to present information effectively and professionally in one-on-one and small-group situations with customers, clients, and coworkers.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to perform basic arithmetic using whole numbers and units of measure.
Working knowledge of Microsoft Office and proficiency with online and technological systems.
Ability to lift or move up to 10 pounds and occasionally up to 50 pounds without assistance.
Strong organizational and communication skills.
Must complete and pass Fair Housing training, which is provided.

Nice To Haves

Weekend availability is preferred.

Responsibilities

Maintain continuous communication with other Front Desk Concierges between shifts and with Management and Maintenance about building issues, packages, resident requests, comments, and complaints.
Review and update shift notes hourly and submit them to Management daily.
Maintain visual contact through the camera system when not performing other duties.
Answer phones and monitor the Front Desk Concierge email.
Announce leasing walk-ins, appointments, and move-ins, and direct visitors to the appropriate department.
Announce guests and obtain residents’ permission before granting access to the elevator area.
Assist residents and coordinate move-in and move-out procedures.
Accept resident maintenance requests and enter them into Yardi when applicable.
Contact designated on-call Maintenance personnel for emergencies and tell residents the personnel’s name and expected arrival time.
Respond to and document noise complaints and pet, amenity-area, and resident/guest violations.
Log and tag parking violations and contact the towing company when applicable.
Pull keys for residents, vendors, and guests as needed.
Organize, log, and mark packages.
Keep the lobby and front desk clean and organized.
Assist leasing and management staff with administrative tasks.
Maintain open communication with the Property Manager and other community staff.
Perform other duties as assigned.