Front Desk Agent - The Ashton Fort Worth

Remington Hotels•Ft Worth, TX

4d•Onsite

About The Position

The Front Desk Agent greets and communicates cordially with hotel guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, processes guest charges, and handles cash, checks, and credit card information accurately. The agent maintains working knowledge of the front-office system and hotel rates, discounts, reservation procedures, cancellations, and relocations. The position may require varying schedules, including nights, weekends, and holidays, and involves working as part of a team to provide great guest experiences. The role is performed in a standard office environment. It involves prolonged sitting and computer work, occasional standing and walking, frequent keyboarding and other fine motor tasks, and occasional bending, reaching, or carrying items. The employee must be able to communicate verbally and in writing, read computer screens and printed materials, and hear conversations and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules, potentially including nights, weekends, and holidays.
Ability to work as part of a team providing guest experiences.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Ability to perform frequent fine motor tasks, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Greet and communicate cordially with guests.
Check guests in and out promptly and professionally.
Assist with pre-registration and block reservations when necessary.
Post all charges promptly, accurately, and efficiently.
Maintain working knowledge of the front-office computer or manual system, including daily and infrequent transactions.
Handle cash, checks, and credit card information accurately, and make change correctly.
Review reservations with special requests and block rooms accordingly.
Know hotel rates and discounts and how to handle them.
Follow reservation procedures, including taking same-day reservations; take reservations in approximately two minutes.
Follow cancellation and relocation procedures when necessary.