Front Desk Agent - The Ashton Fort Worth

Remington Hospitality • Fort Worth, TX

5d • Onsite

About The Position

The Front Desk Agent welcomes and assists hotel guests, handling check-in and check-out, pre-registration, reservation blocking, guest payments, and front-office transactions. The role requires working knowledge of hotel rates, discounts, reservation procedures, cancellation procedures, and relocation procedures. The agent may work varying schedules, including nights, weekends, and holidays, and contributes to a team focused on providing great guest experiences.

This is an in-office role in a standard office environment. It involves extended periods sitting at a desk and using a computer, along with occasional standing and walking and frequent keyboarding and other fine motor tasks. The role may also involve bending, reaching, carrying or moving items weighing 10–25 pounds, and communicating in person and by phone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High work ethic and self-initiative.
• Working knowledge of front-office systems and transactions.
• Knowledge of hotel rates, discounts, reservations, cancellation procedures, and relocation procedures.
• Ability to handle guest payments and cash accurately.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Ability to work in a standard office environment, sit at a desk and work on a computer for 6–8 hours a day, and perform frequent fine motor tasks.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests, and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and less frequent transactions.
• Handle cash, checks, and credit card information accurately, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Take same-day reservations efficiently, with the ability to complete a reservation in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed