Front Desk Agent Jobs

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Front Desk Agent

Island Hospitality Management•San Jose, CA

About The Position

The Front Desk Agent manages front desk operations and serves as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced and sometimes stressful environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; the employer does not guarantee a specific number of hours per week. The employee is regularly required to stand, sit, or walk for extended periods. Island Hospitality provides a formalized training and development program and opportunities for career growth through in-house training.

Requirements

  • Highly motivated team player with strong initiative and a desire for achievement.
  • Effective at handling workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
  • Ability to work well in stressful situations.
  • Professional and courteous manner with outstanding communication skills.
  • Ability to work in a fast-paced environment.
  • Readily available and approachable for guests while providing excellent guest service.
  • Ability to stand, sit, or walk for extended periods.

Responsibilities

  • Check in and check out hotel guests.
  • Process payments according to established hotel requirements.
  • Provide information and assistance to guests and vendors.
  • Prepare necessary reports during each shift for the management team.
  • Provide excellent guest service and remain readily available and approachable to guests.
  • Anticipate, prevent, identify, and solve workplace problems as necessary.

Benefits

  • Medical, dental, and vision insurance.
  • HSA and FSA plans, including dependent care FSA.
  • Identity theft protection insurance.
  • Commuter benefits for transit and parking.
  • Pet insurance.
  • PTO and payroll incentives for annual wellness exams.
  • Employee assistance program.
  • Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
  • Paid sick and vacation time.
  • Family leave.
  • 401(k) retirement plan with employer matching: 100% up to 3% of salary and an extra 50% on the next 2%; fully vested upon the first contribution.
  • Incentive-based bonus program.
  • Free hotel room nights and employee discounts within the hotel brand.
  • Friends and family discounts within the hotel brand.
  • Team member recognition and bonus.
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
  • Career growth through an in-house training program with a path personalized to employee goals.
  • Referral bonus program.

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