Part Time-Front Desk Agent

Highgate Hotels•Greenville, SC

12d•Onsite

About The Position

The Guest Service Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role is part-time at the Grand Bohemian Lodge in Downtown Greenville, South Carolina. Shifts are subject to change; currently listed afternoon shifts are 9:00 a.m.–5:30 p.m., 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., 12:00 p.m.–8:30 p.m., and 1:00 p.m.–9:30 p.m., with a closing shift of 2:45 p.m.–11:15 p.m. Employees must be available to work any listed shift, including weekends and holidays. The position handles front desk guest services and related administrative tasks, including operating the front desk computer system, following cash and credit policies, processing check-ins and checkouts, answering questions, handling guest communications and packages, and completing shift reports and paperwork. The role requires maintaining a clean work area, following hotel standards and procedures, and cooperating with other departments to support safe, efficient hotel operations.

Requirements

High school diploma or equivalent required.
Computer experience required.
Ability to work any listed shift; shifts may change.
Availability to work weekends and holidays is required.
Ability to stand for the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality of information.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.
Customer service experience.

Responsibilities

Greet and welcome guests at the Front Desk in accordance with hotel standards.
Operate the PBX console and meet hotel standards, if applicable.
Answer questions about hotel services, facilities, and hours of operation.
Log and deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Answer guest inquiries about restaurants, transportation, entertainment, and other local or hotel services.
Follow cash-handling and credit policies.
Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
Obtain required information when taking room reservations and follow the rate-quoting scenario.
Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with other employees.
Operate relevant aspects of the Front Desk computer system.
Complete shift checklist tasks and duties in a timely and efficient manner.
Complete bucket checks, room rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for closing the shift according to hotel standards.
Maintain and market promotions and guest programs.
Keep the work area clean.
Assist guests with safe deposit boxes.
Attend required hotel meetings and training.
Maintain regular attendance and required personal appearance, grooming, uniform, and nametag standards.
Comply with hotel standards and regulations, support productivity, identify problem areas, and help implement solutions.
Anticipate, prevent, identify, and resolve problems; maintain confidentiality; and anticipate guest or operational needs.
Cross-train in other hotel-related areas and perform other duties as requested by management.