Front Desk Agent
Four Points by Sheraton Richmond•Richmond, VA
About The Position
SMI Hotel Group is seeking an upbeat, enthusiastic Front Desk Agent to provide excellent service and memorable experiences to hotel guests. The role handles guest arrivals and departures, shares information about the hotel and its offerings, assists guests with challenges, and processes and audits financial transactions in accordance with established policies and procedures. Other job-related duties may be assigned.
Nice To Haves
- Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
- Experience with hotel reservations software such as OnQ or Opera.
- Customer service experience.
- Excellent communication and organizational skills.
Responsibilities
- Handle guest check-ins and check-outs efficiently and in a friendly, professional manner.
- Provide information about the hotel, available rooms, rates, and amenities.
- Assist guests and resolve challenges to ensure guest satisfaction.
- Conduct cash handling and credit card processing accurately.
- Audit, balance, and report on cash and credit transactions, including checks, deposits, house charges, promotional materials, and postings, in accordance with established policies and procedures.
- Perform other job-related duties as assigned.
Benefits
- Health, dental, and vision insurance for full-time employees.
- Paid time off for full-time and part-time employees.
- 401(k) plan with company match for full-time and part-time employees.
- Hotel discounts for full-time and part-time employees.
- Paid holidays for full-time employees.
- Early access to earned wages.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
