Front Desk Agent

Shamin Hotels Master • Midlothian, VA

12d

About The Position

The Guest Service Agent is responsible for checking guests in and out, assisting with room reservations, answering questions about hotel services, and providing information and recommendations about nearby activities. The agent obtains or confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The role also involves communicating with guests in person and online and coordinating with other front-office and hotel departments.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to bell staff or guests as appropriate, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using telephones, fax machines, and switchboards.
• Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payment, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with other front-office and hotel departments.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Know and comply with company policies and procedures related to the position and its duties.
• Greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• For full-time associates: health, dental, vision, accident, and short- and long-term disability insurance.
• Pet insurance.
• Gym membership discounts.
• Paid time off and paid holidays.
• Shamin Perk discounts on tickets, rental cars, and attractions.
• Footwear discounts.
• 401(k) plan with company match.
• Employee discounts at branded hotels.
• For part-time associates: critical illness, hospital indemnity, and accident insurance, and prepaid legal resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED