Front Desk Agent

Highgate Hotels • Amarillo, TX

12d • Onsite

About The Position

The Front Desk Agent at Courtyard Amarillo provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role responds to guest inquiries, handles reservations and front desk transactions, follows hotel policies and procedures, and supports efficient hotel operations. The agent maintains a clean work area, communicates effectively with guests and employees, and may assist with other hotel-related duties as requested by management.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Ability to comply with attendance, appearance, grooming, uniform, and name-tag standards.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• Customer service experience is preferred.

Responsibilities

• Answer guest inquiries about restaurants, transportation, entertainment, and other local information.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Obtain necessary information when taking room reservations and follow the rate-quoting process.
• Maintain familiarity with hospitality terminology and emergency procedures, and assist as needed.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete shift checklist tasks and duties in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Keep the work area clean.
• Assist guests with safe deposit boxes.
• Maintain regular attendance, personal appearance, grooming, uniform, and name tag in accordance with hotel standards.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Promote productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as needed.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED