Front Desk Agent

Highgate Hotels•St Pete Beach, FL

12d•Onsite

About The Position

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all Guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. You will work at TradeWinds Island Resorts, a destination with two connecting resorts on St. Pete Beach. This role involves greeting guests, answering inquiries, handling reservations, and managing the check-in/out process while ensuring a high standard of guest satisfaction.

Requirements

High School diploma or equivalent required.
Computer experience required.
Proven ability to handle a high volume of calls, assignments and direct guest contact in a fast paced manner.
Must have open availability, including evenings, weekends and holidays.
Flexible and long hours sometimes required.
Must be able to effectively communicate both verbally and written, with all level of employees and Guests.
Must be able to multitask and prioritize departmental functions.
Ability to stand during entire shift.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Nice To Haves

One or more years of Resort Front Office experience is strongly preferred.
Experience in a hotel or a related field preferred.
Customer Services experience preferred.

Responsibilities

Greet and welcome all Guests approaching the Front Desk in accordance with Highgate Hotel standards.
Answer Guest inquires about hotel services, facilities and hours of operation in a timely manner.
Answer inquires from Guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Maintain a clean work area.
Assumes other duties and responsibilities as assigned.