Front Desk Agent

Crescent Careers • Huntsville, AL

12d

About The Position

As a Guest Services Agent, you greet and register guests and check them out while supporting outstanding guest service and the hotel's financial profitability. The role includes completing guest registration, handling checkout transactions, providing hotel and local-area information, promoting hotel services and facilities, responding to guest requests, resolving complaints, and managing messages to and from guests.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining room locations or arranging bell-person assistance.
• Assist guests with checkout by confirming room and service charges, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other hotel products, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed