Front Desk Agent

Marriott • Los Angeles, CA

12d

About The Position

The Front Desk Agent serves as a Guest Experience Expert, creating memorable and distinctive guest experiences throughout the stay. The role involves taking initiative to deliver a broad range of services, moving throughout the work area, and handling operational needs, guest requests, reports, and information about local attractions. The position is expected to make transactions feel like part of the guest experience.

All associates are expected to help maintain a safe workplace, follow company policies and procedures, protect confidentiality and company assets, uphold quality standards, and maintain professional uniforms, appearance, and communications. The role also includes other reasonable duties as requested.

Marriott International is an equal opportunity employer. JW Marriott describes its associate experience as a community with camaraderie and opportunities for training, development, recognition, and pursuing passions in a luxury environment focused on holistic well-being.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their entire stay and help create memorable experiences.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area with guests.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Help create a safe workplace and perform other reasonable job duties as requested.

Benefits

• Training and development opportunities
• Recognition
• Opportunity to pursue personal passions in a luxury environment focused on holistic well-being
• A community and camaraderie with a diverse group of co-workers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED