Front Desk Agent

Arbor Lodging • Roseville, CA

12d • $17

About The Position

The Front Desk Agent is the first person to greet and welcome guests when they arrive at the hotel. The role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, and assists with questions, complaints, and other guest service needs.

Requirements

• High school diploma or equivalent.
• Outgoing and friendly demeanor, with a willingness to go the extra mile to ensure guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Nice To Haves

• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.

Responsibilities

• Greet and check in guests in a friendly manner.
• Assist with reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Help guests find nearby dining, shopping, and other local attractions.
• Handle and resolve guest issues as the first point of contact.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Perform all check-out tasks.
• Ensure cash, check, and credit card balances are accurate at the end of each shift.
• Answer questions and address guest needs and requests.
• Communicate with other departments when necessary to resolve guest concerns or requests.
• Perform additional tasks as assigned.

Benefits

• Competitive salary.
• Annual review with potential for an increase.
• 401(k) program with company match.
• Medical, dental, and vision insurance available to eligible employees.
• Wellness benefits available to eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED