Front Desk Agent
About The Position
The Front Desk Agent lives on-site and assists the Inn Manager by serving as the after-hours contact. In exchange for free rent, the employee carries the inn’s emergency mobile phone during assigned on-call periods and responds to guest emergencies and urgent requests. The role also includes 5–15 paid hours per week of front desk shifts during regular operating hours. Coverage may include evenings, weekends, and holidays. Compensation includes rent for an unfurnished bedroom with a private bathroom, access to shared living spaces, kitchen, and laundry, and $25 per hour for scheduled front desk work.
Requirements
- Reliable, mature, and highly responsible.
- Excellent customer service and communication skills.
- Comfortable handling emergency situations and making sound decisions independently.
- Ability to remain calm under pressure.
- Strong problem-solving abilities.
- Basic computer proficiency.
- Ability to live on-site and respond promptly during assigned on-call periods.
Nice To Haves
- Previous hospitality, customer service, front desk, residential, or property management experience.
Responsibilities
- Carry and monitor the inn’s emergency mobile phone during assigned on-call shifts.
- Respond promptly to guest emergencies, urgent maintenance issues, and after-hours guest needs.
- Assess situations and determine appropriate action or escalation.
- Coordinate with management, maintenance vendors, or emergency services when necessary.
- Handle guest concerns professionally and calmly.
- Maintain detailed records of significant incidents and guest interactions.
- Help ensure the safety, security, and comfort of guests and property.
- Provide front desk coverage during scheduled shifts.
- Check guests in and out.
- Answer phones and respond to guest inquiries.
- Make reservations and process payments.
- Assist with guest requests and recommendations.
- Support daily operations and administrative tasks.
- Maintain a welcoming and professional guest experience.
Benefits
- Free rent for an unfurnished bedroom with private bathroom.
- Access to shared common living spaces, kitchen, and laundry.
- Hourly compensation of $25 for 5–15 hours per week of front desk work.
- Opportunity to gain hospitality and hotel operations experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
