Front Desk Agent Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
• Communicate effectively, verbally and in writing, with employees and guests at all levels.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Understand and apply complex information and data from various sources to meet objectives.

Nice To Haves

• College coursework in a related field.
• Experience in a hotel or related field.
• Customer service experience.

Responsibilities

• Answer guest inquiries about restaurants, transportation, entertainment, and other topics.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Obtain necessary information for room reservations and follow rate-quoting procedures.
• Use hospitality terminology and know emergency procedures; assist as needed.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete shift-checklist tasks and duties in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area and assist guests with safe deposit boxes.
• Maintain regular attendance, proper uniform and nametag, and personal appearance and grooming standards.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Promote productivity, identify problem areas, and assist with implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Paid holidays and health benefits for full-time employees, after a 90-day waiting period.