Front Desk Agent
About The Position
Lodgco Hospitality is hiring Front Desk Agents for the Hampton Inn & Suites - Grand Rapids Downtown. The role serves guests at the front desk and provides efficient, courteous, professional service. Candidates should have flexible availability to cover both first shift (7 a.m.–3 p.m.) and second shift (3 p.m.–11 p.m.); hours vary according to hotel needs. The position handles guest registrations, room assignments, requests, payments, and questions, while maintaining knowledge of hotel operations, policies, services, rates, brand systems, and loyalty programs. It also involves administrative, cleaning, safety, security, and breakfast-area duties. The position does not supervise staff. Duties may change with or without notice.
Requirements
- Excellent verbal and written communication skills.
- Computer software skills.
- Dependable, organized, and guest-focused.
- Strong time-management and problem-solving skills.
- Strong leadership abilities.
- Valid driver’s license and safe driving record.
- Satisfactory criminal background screening.
- Professional references.
Nice To Haves
- One to two years of hotel experience is a plus.
Responsibilities
- Perform guest check-ins and check-outs, assign rooms, and handle special requests.
- Know daily hotel operations, policies, procedures, and internal rules.
- Use the brand’s operating systems and be familiar with its customer loyalty programs.
- Know guest rooms, locations, amenities, features, and other hotel services.
- Know room rates, packages, discounts, and promotions.
- Ensure proper credit when checking out guests and handle late charges.
- Follow cash-handling and bank procedures when checking out guests.
- Complete end-of-shift bank-out and follow drop procedures.
- Email daily reports to the accounting office.
- Answer phones, handle mail, and take messages.
- Assist guests with problems and questions and ensure problems are resolved.
- Maintain knowledge of the city, local area, and attractions.
- Use spare time to clean the front desk, back office, common areas, sidewalks, and front entry.
- Know emergency procedures and take appropriate action.
- Operate safe deposit boxes.
- Inspect conference rooms, common areas, and public restrooms for cleanliness.
- Conduct hotel security walks.
- Investigate and address noise or party issues.
- Set up, prepare, and maintain the breakfast area.
Benefits
- Career development and training.
- Paid time off.
- Travel and hotel discounts.
- 401(k) with company match.
- Incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
