Front Desk Agent

DoubleTree Hotel Augusta • Augusta, GA

12d

About The Position

DoubleTree by Hilton Augusta is seeking a friendly, professional, and dependable Front Desk Agent to provide exceptional guest service and create a positive first impression. The agent assists guests with check-in and check-out and helps ensure a comfortable and memorable stay in a fast-paced hospitality environment. The role includes front desk, reservation, payment, communication, and general office tasks, as well as working knowledge of each shift, including night audit.

Requirements

• Prior hotel front desk experience is required.
• Open availability is required.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to follow StepStone and hotel policies and procedures.
• Ability to attend required meetings.
• Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.

Nice To Haves

• Hilton experience is preferred.
• Knowledge of the PEP Hilton System is a plus.

Responsibilities

• Register guests and assign rooms.
• Issue room keys and provide escort instructions to a Guest Service Agent or directly to guests.
• Sort and track incoming mail and messages.
• Transmit and receive messages through available communication channels.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and rates.
• Compute guest bills, collect payments, and make change.
• Make, confirm, and cancel reservations through available communication channels.
• Post room, food, liquor, or telephone charges to guest bills if the interface is inoperable.
• Arrange reservations for guests, including transportation and entertainment.
• Deposit guest valuables in the hotel safe deposit box.
• Use various office software accurately.
• Maintain working knowledge and expertise for each shift, including night audit.
• Assist with various office tasks as needed.
• Follow StepStone and hotel policies and procedures.
• Attend required meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed