Front Desk Agent
About The Position
Crown Hotel & Travel Management, LLC is hiring a part-time Front Desk Agent to support hotel guests and front desk operations. The role includes welcoming guests, managing reservations and room assignments, processing guest information and payments, answering questions, and helping maintain guest safety and satisfaction. The position requires weekend work and is scheduled from 3 p.m. to 11 p.m. The agent also maintains reservation and cash-handling records, follows credit card security requirements and hotel procedures, completes required training, keeps the work area clean, reports lost-and-found items and room repair needs, and wears the provided uniform and name tag while on the property. The employer is an equal opportunity employer.
Requirements
- High school diploma or equivalent.
- Basic working knowledge of computers, including word processing, and ability to handle multiple tasks at once.
- Excellent communication and interpersonal skills, with the ability to interact with people with varied personalities.
- Very good organization and time-management skills.
- Ability to frequently kneel, reach, crawl, and twist the torso as needed to perform required tasks.
- Ability to regularly lift and carry up to 20 pounds without assistance.
- Maintain a high standard of personal hygiene and appearance.
- Availability to work weekends.
Responsibilities
- Receive accommodation reservations from visitors.
- Collect details of arriving guests, including payment information.
- Allocate rooms to guests.
- Inform guests about hotel procedures, policies, and facilities, and provide tourism information.
- Handle guest concerns and queries and issue receipts.
- Help ensure the safety and security of guests.
- Maintain guest reservations in accordance with credit card security requirements.
- Balance and properly account for the desk cash drawer for each shift.
- Maintain training requirements set by the General Manager.
- Assist guests with safety deposit box forms and keys as outlined by the General Manager.
- Wear the provided uniform and name tag while on the property.
- Perform routine cleaning throughout the work area.
- Document needed minor repairs or replacements of room furniture, fixtures, and equipment, including televisions and light fixtures, and follow up with the appropriate department.
- Smile, acknowledge, and greet guests in guest rooms, front-of-house areas, and elsewhere in the hotel.
- Respond to guest requests for immediate repairs.
- Report lost-and-found items according to hotel procedures.
- Perform other assigned duties.
Benefits
- Medical, dental, and vision insurance.
- Supplemental insurance.
- Enhanced paid time off (PTO) plan.
- Paid training.
- Company culture described as fantastic.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
