Front Desk Agent

Fairfield Inn Tracy•Tracy, CA

11d•$17 - $18•Onsite

About The Position

The Front Desk Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The role is based at Fairfield Inn Tracy in Tracy, California, and includes handling guest requests and reservations, operating the front desk computer system, completing shift duties and reports, and following hotel cash-handling, credit, safety, and service standards.

Requirements

High school diploma or equivalent required.
Computer experience required.
College coursework in a related field is helpful.
Experience in a hotel or related field preferred.
Customer service experience preferred.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
Communicate effectively, verbally and in writing, with employees and guests at all levels.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Understand and apply complex information and data from various sources to meet objectives.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.
Customer service experience.

Responsibilities

Answer guest inquiries about restaurants, transportation, entertainment, and other topics.
Follow cash-handling and credit policies.
Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
Obtain necessary information for room reservations and follow rate-quoting procedures.
Use hospitality terminology and know emergency procedures; assist as needed.
Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with employees.
Operate relevant aspects of the Front Desk computer system.
Complete shift-checklist tasks and duties in a timely and efficient manner.
Complete bucket checks, room-rate verification reports, and housekeeping reports.
Balance and prepare paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area and assist guests with safe deposit boxes.
Maintain regular attendance, proper uniform and nametag, and personal appearance and grooming standards.
Comply with hotel standards and regulations to support safe and efficient operations.
Promote productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.