Front Desk Agent - Hotel Indigo Old Town Alexandria

IHG•Alexandria, VA

11d

About The Position

The Front Desk Agent welcomes guests and creates a memorable, friction-free stay by handling transactions, sharing local knowledge, anticipating guest needs, and fostering a warm atmosphere. The role includes managing reservations and check-in/check-out, responding to guest requests and concerns, and coordinating with management when needed. Agents follow safety procedures, represent the brand professionally, keep informed about daily events and activities, and assist colleagues with other duties as needed.

Requirements

Strong communication skills and approachability.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic math, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or equivalent qualification.
Ability to lift, push, and pull objects weighing up to 50 pounds (23 kg), including bending and kneeling.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and create a positive first impression.
Acknowledge IHG Rewards Club members and returning guests in person and by phone.
Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing issues and local information, and involve management when necessary.
Follow safety procedures, report incidents, and wear protective gear when needed.
Maintain a professional appearance and serve as a brand ambassador.
Stay informed about the day’s events and activities.
Assist colleagues with other ad-hoc duties as needed.