Front Desk Agent Jobs

About The Position

Requirements

• High school education or equivalent experience.
• Strong guest-service orientation.
• Basic accounting skills.
• Ability to remain calm and professional under pressure.
• Proficiency operating a computer, calculator, phone, and other office equipment.
• Excellent written and verbal communication skills.
• Good organizational and time-management skills.
• Flexible availability for morning and evening shifts, including weekends and holidays.

Nice To Haves

• Hotel front desk experience.
• Familiarity with hospitality industry practices.

Responsibilities

• Welcome guests and assist with check-in, reservation verification, and information about hotel services, amenities, and policies.
• Handle check-out procedures, process payments, issue invoices or receipts, and address billing questions.
• Answer and direct phone calls and respond promptly and professionally to email inquiries.
• Manage reservations, cancellations, and modifications, and maintain accurate reservation data.
• Assist guests with requests, room changes, amenities, directions, and local recommendations; address complaints and concerns courteously.
• Perform administrative duties, including managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk presentable.
• Monitor access to the premises, issue visitor badges or passes, and follow security protocols in coordination with security personnel as needed.
• Handle cash transactions securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
• Manage multiple tasks, including guest service, calls, inquiries, and administrative work.
• Coordinate with housekeeping, maintenance, and management to support smooth operations and guest satisfaction.
• Follow established emergency procedures, including for fire alarms and medical emergencies, and assist guests and staff as needed.

Benefits

• Part-time benefits are available; details are not specified.
• Full-time benefits listed for eligible full-time employees may include health, dental, and vision insurance; disability insurance; supplemental life insurance; flexible spending accounts; a 401(k) retirement plan with company match; paid time off, vacation, and holidays; an employee assistance program; and hotel discounts at properties in the TPG portfolio. Benefits vary by location.