Front Desk Agent Jobs

About The Position

Requirements

• High school diploma is preferred.
• At least one year of related Front Desk Supervisor experience and/or hospitality training, or three or more years of experience as a Front Desk Agent with the capability and readiness to supervise a team.
• Strong managerial background and ability to supervise a team.
• Proficiency and working knowledge of Microsoft Office applications.
• Ability to follow written and oral instructions and procedures.
• Manual dexterity, auditory and visual skills.
• Ability to occasionally reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.

Nice To Haves

• An associate or bachelor’s degree in Hospitality, Property Management, or a related field is a strong plus.
• Bilingual Spanish and English may be required at some properties.

Responsibilities

• Acquire and maintain current knowledge of the client’s community documents, policies, and procedures.
• Ensure life-safety systems are operational and take corrective action as needed to protect the building, residents, guests, and staff.
• Ensure resident, guest, and intrusion-deterrent policies are followed effectively.
• Provide leadership and direction to manage relationships with other building business groups and support resident service and property goals.
• Assist with budgeting and long-term planning.
• Schedule staff to meet building needs while avoiding unnecessary overtime, and approve departmental schedules.
• Manage resident relationships and retention by resolving concerns in a timely and complete manner, coordinating special services, and conducting formal and informal inspections.
• Supervise and oversee projects performed by shift supervisors.
• Set high performance standards and reinforce them through personal follow-up to ensure service is delivered appropriately.
• Respond to phone calls and correspondence in a timely, professional manner.
• Encourage staff to behave professionally and comply with company safety standards.
• Ensure documents are updated and accurately uploaded into management support systems.
• Ensure violations and work orders are processed regularly as required.
• Conduct regular property rounds to ensure established safety procedures and rules are followed by staff, residents, guests, and vendors or contractors.
• Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.