Front Desk Agent

Pyramid Global Hospitality • Carmel, IN

9d

About The Position

The Front Desk Agent creates a memorable first impression for guests through engaging, attentive service. The role includes checking in and registering guests, providing information about the hotel, its amenities, and the local area, and helping guests have a positive experience. The agent is expected to resolve guest concerns, promote hotel programs, and communicate effectively with hotel staff and the manager on duty.

This is an opportunity to develop a hospitality career at a distinctive property serving the Republic Airways community. The property describes its team atmosphere, flexible schedules, cross-training, and ongoing training as part of the opportunity.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional, engaging customer service and take a sincere interest in guests.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Help resolve problems and provide guest recovery when things are not right.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Know and follow emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• 401(k) after 90 days of employment for associates who are at least 21 years old.
• Medical, dental, vision, life, and AD&D benefits for full-time employees, starting on the first of the month following the start date if elected.
• Pyramid Cares Associate Relief Fund.
• Education reimbursement.
• Jury duty and bereavement pay.
• Insurance for pets.
• Up to 10 days of PTO annually for full-time employees.
• Seven paid holidays for full-time employees.
• Flexible schedules.
• Cross-training in departments.
• Free online continued-training courses.
• Discounted food and beverage pricing.
• Hotel discounts at participating boutique hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED