Front Desk Agent
About The Position
A Kolter Hospitality Front Desk Agent delivers service excellence by creating a comfortable and welcoming environment for guests. The position processes check-ins and check-outs, issues room keys, and resolves guest issues in compliance with Kolter Hospitality standards, policies, and procedures. The role includes assisting guests with requests, explaining hotel services and amenities, following rate and sales strategies, and completing cashiering tasks. Agents are expected to follow safety procedures and carry out designated responses to fire alarms, guest medical emergencies, and security threats. The role requires weekend availability, punctual attendance, and proper uniform. Customer service or hospitality experience is a plus, but no experience or education is required. The position requires standing or walking for up to eight hours, with occasional lifting, pushing, and pulling. Pre-employment drug testing and a background check are required.
Requirements
- Able to work weekends.
- Report to work on time and in proper uniform.
- Knowledge of or ability to operate a computer and reservation system.
- Ability to stand or walk for up to 8 hours.
- Occasional lifting, pushing, and pulling.
- Pre-employment drug test and background check required.
Nice To Haves
- Customer service or hospitality experience is a plus.
- Eagerness to grow and/or develop within the company.
Responsibilities
- Assist guests with check-in and check-out processes.
- Coordinate guest requests.
- Inform guests about hotel services, features, and room amenities.
- Welcome guests by name whenever possible.
- Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
- Perform cashiering tasks, including settling bills and invoices, posting charges, and making adjustments.
- Carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
- Cancel room reservations according to policy.
- Report items in need of repair.
- Follow all safety procedures while working.
- Handle and solve workplace problems effectively and innovatively.
- Provide personalized guest service and remain positive and helpful in a fast-paced environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
