Overnight Front Desk Agent - Croydon Hotel

South Beach Group Hotels • Miami Beach, FL

8d

About The Position

The Overnight Front Desk Agent ensures guests are checked in and out promptly and that guest requests and questions are handled politely and efficiently in accordance with hotel standards. The role follows hotel service, security, credit, and billing procedures; protects guest safety and confidentiality; and communicates hotel promotions and enhancements to guests and employees. The position is full-time, with hours and days varying based on business needs, including weekends, holidays, evenings, and overnight shifts. It has no supervisory responsibilities.

Requirements

• At least two years of experience in a front desk or hotel environment.
• At least one year of customer service experience.
• College degree in hospitality, business administration, or a similar field.
• Ability to work independently and exercise good judgment to resolve issues.
• Flexible schedule and ability to work weekends and holidays.
• Ability to stand for long periods.
• Excellent written and oral communication skills.
• Ability to work with computers.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with guests and coworkers and respond to guest requests.
• Ability to understand tasks performed by telephone operators, reservation agents, concierges, and housekeepers.
• Ability to handle cash and credit transactions.
• Professionalism, courtesy, and respect toward guests and coworkers.
• Ability to multitask and handle stress during busy periods.

Nice To Haves

• Previous front office, hotel, or customer service experience.
• Bilingual ability.
• Previous experience with ASI Front Desk Cloud.

Responsibilities

• Check guests out according to procedures, make change, cash checks, and post charges to guest accounts using service standards.
• Welcome and register guests, fulfill requests and special instructions, and follow security and credit procedures.
• Maintain a professional image and encourage safe and efficient resort operations.
• Help management apply credit and guest billing policies.
• Participate in daily briefings and meetings.
• Conduct oneself discreetly in guest areas.
• Ensure the safety and confidentiality of guest-related matters in accordance with hotel standards.
• Know hotel emergency procedures.
• Understand and communicate promotions and enhancements effectively to employees and guests.
• Use the computer system to select and block rooms for arriving guests, preregister individuals or groups, and assist with escorting VIPs and returning guests to their rooms as requested.
• Offer to handle special arrangements during guests' stays and coordinate future visits.
• Perform other duties assigned by the manager.

What This Job Offers

• Job Type: Full-time