Hotel Front Desk Agent
About The Position
The Hotel Front Desk Agent performs a variety of guest service activities, providing efficient, courteous, and professional service in accordance with brand standards, guidelines, and procedures. The role supports front desk operations, guest communication, reservations, payments, and hotel information services. Additional duties may include maintaining lobby and breakfast areas, assisting with laundry, and operating the hotel shuttle where applicable. Indus Hospitality Group describes a dynamic, supportive, and inclusive work environment that values employee contributions and prioritizes personal and professional growth.
Requirements
- One to three months of related experience and/or training, or an equivalent combination of education and experience.
- High school diploma or GED, or equivalent combination of education and experience.
- Must be at least 18 years of age.
- Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Responsibilities
- Greet, register, and assign rooms to guests.
- Answer telephone calls.
- Post guest charges, compute bills, collect payments, and make change.
- Make and confirm reservations.
- Monitor room availability and block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform guest check-out services.
- Open and close shifts and make cash drops as necessary.
- Maintain market stock and the coffee area as needed.
- Provide information about hotel hours and available services, including the restaurant, lounge, and room service.
- Provide guests with directions and information about the local area.
- Assist with maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
- Check lobby fixtures, equipment, and conditions for proper operation and report deficiencies.
- Schedule shuttle runs and safely transport guests using the hotel shuttle vehicle, where applicable.
- Perform laundry duties as needed.
- Maintain the continental breakfast area, including closing and cleaning it.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
