Hotel Front Desk Agent

Indus Hospitality Group, Inc•Village of Warsaw, NY

About The Position

The Hotel Front Desk Agent performs guest service activities while providing efficient, courteous, and professional service in accordance with brand standards and established guidelines and procedures. The role supports guests throughout their stay, handles front desk transactions and reservations, provides information about hotel services and the local area, and helps maintain lobby and breakfast areas. At hotels with a shuttle, the agent schedules runs and transports guests. The position may also involve laundry duties.

Requirements

One to three months of related experience and/or training, or an equivalent combination of education and experience.
High school diploma or GED, or equivalent combination of education and experience.
Minimum age of 18.
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Occasionally work around fumes or airborne particles, chemicals, and dust.
Work in an environment open to the general public, where the noise level is usually moderate.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post room, food, and telephone charges; compute bills; collect payments; and make change.
Make and confirm reservations.
Monitor room availability and block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Provide information about hotel hours and available services, such as the restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
Assist in checking lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with a shuttle.
Provide safe transportation to guests using the hotel shuttle vehicle at hotels with a shuttle.
Perform laundry duties as needed.
Maintain the continental breakfast, including closing and cleaning the area.