Hotel Front Desk Agent

Indus Hospitality Group, Inc•City of Rochester, NY

About The Position

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous, and professional manner by following brand service standards and adhering to guidelines and procedures. The role includes front-desk operations, guest assistance, and maintaining hotel public areas and service spaces. Depending on the hotel, duties may also include scheduling shuttle runs and safely transporting guests using the hotel shuttle vehicle. The position involves greeting and registering guests, assigning rooms, handling reservations and payments, sharing information about hotel services and the local area, and supporting the cleanliness and upkeep of the lobby, entrance, market, coffee area, and continental breakfast area. Laundry duties may also be required as needed.

Requirements

One to three months of related experience and/or training, or an equivalent combination of education and experience.
High school diploma, GED, or equivalent combination of education and experience.
Minimum age of 18 years.
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Occasional exposure to fumes or airborne particles, chemicals, and dust.
Work environment is open to the general public, with a usually moderate noise level.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post guest charges, compute bills, collect payments, and make change.
Make and confirm reservations.
Monitor room availability and block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Provide information about hotel hours and available services, including the restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
Assist in checking lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with a shuttle.
Safely transport guests using the hotel shuttle vehicle at hotels with a shuttle.
Perform laundry duties as needed.
Maintain the continental breakfast, including closing and cleaning the area.