Front Desk Supervisor - Croydon Hotel

South Beach Group Hotels • Miami Beach, FL

4d

About The Position

The Front Desk Supervisor ensures guests are promptly checked in and out and that their requests and questions are handled politely and efficiently according to hotel standards. The role assists with supervising Front Desk Agents and may perform the duties of the Assistant Front Desk Manager or General Manager when needed. It has supervisory responsibilities and operates in a professional office environment.

Requirements

• At least 3 years of supervisory experience in a front office environment.
• At least 2 years of hotel experience at a supervisory level.
• Able to work independently and exercise good judgment to resolve issues.
• Flexible schedule and ability to work weekends and holidays.
• Excellent written and oral communication skills.

Nice To Haves

• Bachelor's degree in hospitality management or equivalent relevant management experience.

Responsibilities

• Provide prompt, personalized service during guest check-in and check-out.
• Interact with guests and employees professionally and personally, maintaining a confident, professional image and encouraging safe and efficient resort operations.
• Assist management in applying credit and guest billing policies.
• Participate in daily briefings and meetings.
• Conduct oneself discreetly in guest areas and protect guest safety and confidentiality in accordance with hotel standards.
• Know hotel emergency procedures.
• Communicate promotions and enhancements effectively to employees and guests.
• Build rapport with VIPs and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback during their stay.
• Offer to arrange special services during guest stays and coordinate future visits.
• Maintain a database of guest preferences, habits, and special dates.
• Take responsibility for guest dissatisfaction and ensure issues are resolved.
• Keep the lobby neat and clean.
• Perform Assistant Front Desk Manager or General Manager duties when needed.
• Perform other duties assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed