Hotel Front Desk Supervisor, Yavapai Hotel
About The Position
Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join the team at Yavapai Hotel in Grand Canyon, Arizona. The supervisor oversees front desk operations and helps provide exceptional guest service. The role includes training and supervising front desk team members, supporting them with difficult issues and escalated guest complaints, and coordinating with housekeeping. The position is based at Grand Canyon National Park, where employee housing options include shared trailers, apartments, dorm rooms, and houses. Housing amenities include a community center, free internet, workout and recreational equipment, and access to free laundry facilities. Team members also receive food and retail discounts, and the area offers recreational activities and outings.
Requirements
- At least 2 years of experience in hospitality.
- Fluency in spoken and written English.
- No college degree is required.
Nice To Haves
- Front desk experience.
- Prior supervisory experience.
- Computer literacy in MS Office programs.
- Some experience with property management systems.
Responsibilities
- Train and supervise front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
- Evaluate team member job performance and recommend appropriate rewards or corrective actions.
- Guide team members in handling difficult problems and resolving escalated guest complaints.
- Implement policies, procedures, and service standards in conjunction with management.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
- Coordinate with the housekeeping department.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation days and holidays.
- Paid parental bonding leave.
- Tuition or professional certification reimbursement.
- Weekly pay.
- 50% off food in the restaurant, tavern, coffee shop, and deli.
- 20% off retail and grocery items.
- Training and development with opportunities for internal mobility and growth, including the chance to work at other locations nationwide.
- Low-cost housing options for $50–$75 per week, including Wi-Fi, satellite TV, and utilities.
- Free laundry facilities.
- Community recreation center with a gym and monthly outings.
- Weekly trips and outings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
