Front Desk Supervisor - Hotel

CUSA, LLC • Saint Augustine, FL

1d • $18 - $20 • Onsite

About The Position

The hotel is seeking a dependable, guest-focused Front Desk Supervisor for a premium hotel in the St. Augustine area. This full-time, hands-on leadership role oversees front desk operations during assigned shifts, keeps the desk organized, supports the team, and resolves guest concerns with sound judgment. The hotel notes that advancement is available and seeks candidates who aspire to advance their position.

Requirements

• Previous hotel front desk experience is required.
• Strong guest service, communication, and problem-solving skills.
• Experience using a hotel property management system and handling reservations and payments.
• Attention to detail and the ability to manage competing priorities during busy periods.
• Reliable attendance, professional conduct, and confidence making decisions within established guidelines.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Supervisory or team leadership experience at a major hotel brand such as IHG, Marriott, Hilton, or Choice.

Responsibilities

• Oversee front desk operations during assigned shifts, including check-ins, checkouts, reservations, room assignments, and payment processing.
• Provide friendly, efficient service and resolve guest concerns, escalating issues promptly when additional support is needed.
• Train and coach front desk employees on service standards, hotel procedures, accuracy, and accountability.
• Coordinate with housekeeping and maintenance to confirm room readiness and address guest requests.
• Review reservations, room rates, guest balances, and shift reports for accuracy; follow up on discrepancies and outstanding items.
• Maintain accurate credit card procedures.
• Communicate shift activity, unresolved concerns, and important guest information to the next shift and hotel leadership.
• Support scheduling and shift coverage as needed.
• Follow hotel safety, security, and emergency procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed