Hotel Front Desk Supervisor

Hotel Indigo Dallas Downtown • Dallas, TX

5d

About The Position

SMI Hotel Group is seeking an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading the team and delivering excellent service and memorable experiences to guests. The supervisor helps maintain guest-service standards, keeps staff informed about policies and procedures, handles guest requests and challenges, and performs front desk and transaction-related duties. The employer is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Nice To Haves

• Prior experience as a Hotel Front Desk Supervisor or in a similar role.
• Experience with hotel reservation systems such as Galaxy Lightspeed or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Assist the Front Office Manager in maintaining guest-service quality standards and keeping staff informed of new policies and procedures.
• Accommodate guest requests accurately and efficiently.
• Handle guest check-ins and check-outs in a friendly, professional, and efficient manner.
• Assist guests and resolve challenges to ensure guest satisfaction.
• Conduct cash handling and credit card processing accurately.
• Audit, balance, and report cash and credit transactions—including checks, deposits, house charges, promotional materials, and postings—in accordance with established policies and procedures.
• Perform other job-related duties as assigned.

Benefits

• Health insurance for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• Paid time off for full-time and part-time employees.
• 401(k) plan with company match for full-time and part-time employees.
• Hotel discounts for full-time and part-time employees.
• Paid holidays for full-time employees.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed