Hotel Front Desk Supervisor

DelMonte Hotel Group•Orange Village, OH

13h•Onsite

About The Position

DelMonte Hotel Group is seeking an experienced, driven Front Desk Supervisor for the AC Hotel Cleveland Beachwood in Orange Village, Ohio. The role assists with supervising Front Office associates and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Duties include helping hire and train associates, directing and assigning work, appraising performance, recognizing and disciplining associates, and addressing complaints and resolving problems. The position also performs front desk operations, supports guest service, handles administrative and cash-control tasks, and helps maintain the front office and hotel common areas.

Requirements

Six months to one year of related experience, one year of college or technical school, or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
A valid driver's license from the state of residence, with no major violations.
Strong work ethic, self-motivation, and a drive to exceed expectations.
Passion for guest service and attention to detail.
Excellent communication skills.

Responsibilities

Assist with hiring and training Front Office associates; plan, assign, and direct work; appraise performance; reward and discipline associates; and address complaints and resolve problems.
Greet, register, and assign rooms to guests.
Answer the telephone.
Post charges, compute bills, collect payment, and make change for guests.
Make and confirm reservations, monitor room availability, and block rooms.
Program wake-up calls and handle guest mail and messages.
Perform check-out services.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Help ensure proper cash and key control procedures are followed.
Help maintain proper shift coverage, including covering meal breaks and call-offs.
Schedule shuttle runs and provide safe transportation to guests as needed at hotels with a shuttle.
Provide guests with information about hotel services and hours, and directions and information about the local area.
Support effective departmental communication through logs, daily stand-up meetings, and monthly department meetings.
Assist with training Front Office staff, including position, brand, and applicable food safety training.
Help ensure food quality, sanitation, and proper food-handling standards are met when applicable.
Perform administrative tasks supporting management, including room forecasting, guest billing issues, service-trend records, cash drawer and deposit reconciliation, supply inventory, department payroll, and accounting and purchasing functions.
Maintain up-to-date records and files.
Ensure the cleanliness of the Front Office, lobby, and surrounding areas.
Help check fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.