Hotel Front Desk Supervisor

Hotel Indigo Dallas Downtown • Dallas, TX

4d

About The Position

SMI Hotel Group is seeking an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading the team and providing guests with great service and memorable experiences. The supervisor helps maintain guest service quality standards and keeps staff informed of new policies and procedures. The role also includes handling guest requests, check-ins and check-outs, resolving guest challenges, processing payments, and auditing and reporting cash and credit transactions in accordance with established policies and procedures. Other related duties may be assigned.

Requirements

• Prior experience as a Hotel Front Desk Supervisor or in a similar role.
• Customer service experience.
• Excellent communication and organizational skills.

Nice To Haves

• Experience with hotel reservation systems such as Galaxy Lightspeed or Opera.

Responsibilities

• Assist the Front Office Manager in leading the team and maintaining guest service quality standards.
• Keep staff informed of new policies and procedures.
• Accommodate guest requests accurately and efficiently.
• Handle guest check-ins and check-outs in a friendly and professional manner.
• Assist guests and resolve challenges to ensure guest satisfaction.
• Conduct cash handling and credit card processing accurately.
• Audit, balance, and report cash and credit transactions, including checks, deposits, house charges, promotional materials, and postings, in accordance with established policies and procedures.
• Perform other job-related duties as assigned.

Benefits

• Health insurance for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• Paid time off for full-time and part-time employees.
• 401(k) plan with company match for full-time and part-time employees.
• Hotel discounts for full-time and part-time employees.
• Paid holidays for full-time employees.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed