Hotel Front Desk Supervisor

Sree Hotels • Huntersville, NC

5d • $18 - $19

About The Position

The Front Desk Supervisor assists the General Manager with overseeing daily front desk operations and ensuring efficient, smooth processes. The role works alongside Front Desk Associates and helps train, mentor, and motivate them to deliver outstanding guest service and meet brand standards and SREE Hotel guidelines. The position requires flexibility to work any shift, on weekdays and weekends.

Requirements

• High school diploma.
• 1–3 years of hotel experience working as a Front Desk Associate.
• Strong organizational skills and attention to detail.
• Friendly, customer-service-oriented approach.
• Good interpersonal and problem-solving skills.
• Ability to work weekends.
• Flexibility to work first, second, and third shifts.
• Ability to use a computer and standard office equipment.
• Ability to talk with customers on the phone and maintain a calm demeanor when handling customer issues.
• Ability to walk and stand for long periods.
• Fluency in English, including the ability to speak, hear, read, and write.

Nice To Haves

• Post-secondary degree or certification in Hospitality Management.
• Previous supervisory experience.
• Experience with a hotel reservation system such as FOSSE or PEP.

Responsibilities

• Work alongside front desk associates to support efficient guest registration, checkout, and telephone service, and ensure the guest experience meets brand standards and SREE Hotel guidelines.
• Provide value-added service by taking reasonable steps to meet or exceed customer expectations.
• Work with the General Manager to achieve and exceed guest satisfaction scores, and promptly address training or performance deficiencies.
• Ensure required reports are prepared and published on time and are suitable for sharing with senior management and corporate officers.
• Supervise the training of Front Desk employees and motivate them to perform effectively.
• Control front desk cash transactions and maintain responsibility for a personal bank.
• Follow guest check-in and security procedures and report suspicious activity to the General Manager.
• Resolve customer issues, complaints, and problems quickly and efficiently to maintain customer satisfaction and quality service.
• Assist the General Manager with interviewing and selecting potential hires in accordance with company Equal Opportunity policies.

Benefits

• Daily pay, with access to up to 50% of earned wages after every shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED