Front Desk Supervisor - Hotel

Cusa • St. Augustine, FL

7d • Onsite

About The Position

The hotel is seeking a dependable, guest-focused Front Desk Supervisor for a premium hotel in the St. Augustine area. This is a hands-on leadership role responsible for keeping the front desk organized, supporting the team, and resolving guest concerns with sound judgment. Candidates should aspire to advance their position at the hotel. The right candidate leads by example, communicates clearly, and follows through.

The supervisor oversees front desk operations during assigned shifts, provides guest service, trains and coaches employees, coordinates with housekeeping and maintenance, reviews operational records for accuracy, and communicates important shift information. The role requires a flexible schedule, including evenings, weekends, and holidays.

Requirements

• Previous hotel front desk experience is required.
• Strong guest service, communication, and problem-solving skills.
• Experience using a hotel property management system and handling reservations and payments.
• Attention to detail and the ability to manage competing priorities during busy periods.
• Reliable attendance, professional conduct, and confidence making decisions within established guidelines.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Supervisory or team leadership experience at a major hotel brand such as IHG, Marriott, Hilton, or Choice.

Responsibilities

• Oversee front desk operations during assigned shifts, including check-ins, checkouts, reservations, room assignments, and payment processing.
• Provide friendly, efficient service and resolve guest concerns; escalate issues promptly when additional support is needed.
• Train and coach front desk employees on service standards, hotel procedures, accuracy, and accountability.
• Coordinate with housekeeping and maintenance to confirm room readiness and address guest requests.
• Review reservations, room rates, guest balances, and shift reports for accuracy; follow up on discrepancies and outstanding items.
• Maintain accurate credit card procedures.
• Communicate shift activity, unresolved concerns, and important guest information to the next shift and hotel leadership.
• Support scheduling and shift coverage as needed.
• Follow hotel safety, security, and emergency procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed