Hotel Front Desk Supervisor

MDM Group Marriotts•Miami, FL

5d•$0 - $20•Onsite

About The Position

The Hotel Front Desk Supervisor completes designated cashier and closing reports in the computer system and reviews shift logs and daily memo books, recording pertinent information in logbooks. The supervisor contacts appropriate people or departments to resolve guest calls, requests, and problems. They process guest check-ins, including confirming reservations, verifying guest identity, requesting payment, assigning rooms, and activating and issuing room keys or mobile keys. They sell available rooms to guests without reservations, ensure rates match market codes and document exceptions, and make sure eligible outlet checks are scanned and charged to guest rooms. The role assists management with training, motivating, and coaching employees, and serves as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy process. The supervisor reports accidents, injuries, and unsafe working conditions, completes safety training and certifications, and follows company policies and procedures. They maintain a clean and professional appearance, protect confidential information, anticipate and address guest needs, communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette. They build positive working relationships and ensure quality standards are met. The role also requires standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors.

Requirements

Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to communicate clearly and professionally and prepare and review written documents accurately.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs and daily memo books and document pertinent information in logbooks.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating and issuing room keys or mobile keys.
Sell available rooms to guests without reservations.
Ensure rates match market codes and document exceptions.
Ensure checks from outlets are scanned and charged to guest rooms.
Assist management in training, motivating, and coaching new and existing employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
Follow company policies and procedures and maintain a clean, professional uniform and personal appearance.
Maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.