Desk Agent(s) Needed! (Glendale)

Back Alley Bowling•Glendale, CA

6d•Onsite

About The Position

Back Alley Bowling is seeking Front Desk Attendants to provide Guests with a welcoming, enjoyable bowling experience. The role involves helping Guests choose a bowling experience and appropriate equipment, answering phones and questions about the center, and keeping the front desk clean and organized. Front Desk Attendants also assist other departments as needed to help maintain prompt Guest service.

Requirements

Must be at least 18 years of age.
Must have a California Food Handler Certificate.
Must be willing to work a variety of shifts, including days, nights, and weekends.
Must communicate effectively with Guests, team members, and managers.
Must be clean and organized.
Must have a friendly, outgoing personality and be able to get along with other team members.
Excellent interpersonal skills.
Must be able to stand constantly and walk constantly, including up and down stairs.
Must be able to lift or carry 10 pounds or less.

Nice To Haves

Previous cash-handling experience is preferred.

Responsibilities

Answer phones using the proper greeting and provide prompt, accurate information.
Control Guest flow efficiently to maximize lane utilization.
Assign rental shoes, lanes, billiard tables, and lockers accurately.
Clean, spray, and disinfect returned rental shoes, including brushing the soles.
Track lane availability and assign open lanes.
Prepare for leagues and ensure they start on time.
Notify the mechanic and/or porter promptly of pinsetter malfunctions and record them on the call sheet.
Operate the POS accurately and efficiently.
Follow proper cash-handling practices.
Assist team members with miscellaneous duties to prevent delays in Guest service.
Operate the P/A system.
Assist Guests promptly, answer their questions, and seek management help as needed.
Help Guests select a suitable bowling experience and bowling equipment.
Direct phone calls to other departments.
Maintain cleanliness and organization of the front desk.
Assist other departments as necessary.