Front Desk Agent
Residence Inn Seattle Northgate•Seattle, WA
About The Position
As a PM Shift Front Desk Agent, you will be the first impression for guests upon arrival and throughout their stay. You will create memorable guest experiences, build lasting impressions, and encourage guest loyalty by responding promptly and courteously to questions, requests, and complaints. The role involves providing efficient check-in and check-out service, coordinating with other departments, sharing information about the local area and hotel facilities, handling calls and reservations, and processing guest charges.
Requirements
- Strong verbal and written communication skills.
- Ability to read, write, type, and use basic technology.
- Ability to stand for an entire shift.
- Ability to lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Previous guest-facing customer service experience in a fast-paced environment is ideal.
Responsibilities
- Ensure guests receive a friendly, efficient, and error-free check-in and check-out experience.
- Coordinate with other departments to handle ongoing requests in a fast-paced environment and ensure guest needs are met.
- Answer questions about the local area and hotel facilities, and provide directions and resources.
- Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
- Follow cash-handling procedures and post and reconcile charges on guest receipts.
- Support hotel goals through teamwork and collaboration with all departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Paid time off
- Company-matched 401(k) plan
- Voluntary short-term disability, long-term disability, accident, life, and critical illness benefits
- Flexible Spending Account
- Hotel benefits
- Employee assistance program
- Leadership development program
- Daily pay
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Tuition reimbursement and educational opportunities
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
