Front Desk Agent

Emery Hotel, Autograph Collection•Minneapolis, MN

10d•Onsite

About The Position

Emery Hotel, Autograph Collection, in Minneapolis is seeking a Front Desk Agent to help deliver exceptional guest experiences in a luxury boutique hotel. The role is the welcoming point of contact for guests and involves assisting them throughout their stay, from check-in and check-out to answering questions and offering information about the hotel and local attractions. The agent works with other departments to fulfill guest requests and helps ensure guests feel cared for and valued in a fast-paced hospitality environment.

Requirements

High school diploma or equivalent.
Prior cash handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle check-in and check-out procedures efficiently and accurately.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.