Fulltime Front Desk Agent
Schulte Companies•Tucson, AZ
About The Position
Schulte Hospitality Group is seeking a service-oriented Guest Service Representative for front desk operations. The role focuses on providing personalized, attentive hospitality, supporting guests throughout arrival and departure, and maintaining an organized front desk. The position also handles guest inquiries, cash procedures, identification and payment collection, and protection of guest personal information. Other duties may be assigned to meet business objectives.
Requirements
- At least one year of Front Desk Operations experience.
- In-depth knowledge of hotel front desk operations.
- At least a high school education.
- Basic computer skills.
- Effective verbal and written communication skills.
- Ability to exceed the expectations of guests and team members.
- Excellent time management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and help prepare and assemble welcome amenities.
- Escort VIPs to their rooms and check them in before arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as appropriate.
- Manage the issued bank; count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized and assist with lobby activation as needed.
- Follow proper procedures when handling guest personal, private, or identifying information.
- Follow check-in and check-out checklists.
- Obtain necessary identification documents and payment from guests upon arrival.
- Respond promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay access
- Free telemedicine and virtual mental health care access for all associates starting on day one
- Multiple health insurance options
- Life insurance options
- 401(k) plan with company match
- Paid parental leave
- Paid time off for eligible associates in accordance with company policy
- Holiday pay
- Pet insurance
- Employee Assistance Program
- Discounts through the Schulte Savings Marketplace, including event tickets, electronics, and gym memberships
- Flexible work environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
