Front Desk Agent (Full Time)
About The Position
The Front Desk Agent (also described as a Front Desk Host) is responsible for front desk, bell, and concierge services and provides guests with a personalized first impression and check-in experience. The role involves rooming guests according to their preferences, using technology to provide consistent service, and sharing knowledge about the hotel and its story. Starting pay is $18.00 per hour. The position requires a hospitable, professional approach, attention to guest confidentiality and safety, and the ability to work independently and handle multiple tasks in a fast-paced environment. The hotel operates seven days a week, 24 hours a day, and associates may need to move from their accustomed shift as business demands. Full-time associate benefits are listed in the posting.
Requirements
- High school diploma or higher.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to sit or stand for extended periods, bend, and lift or pull 40 pounds.
- Ability to communicate clearly and have corrected vision within the normal range.
- Ability to make sound judgments quickly and make progress on multiple tasks toward deadlines.
- Ability to work independently, take direction, and provide direction to others.
- Ability to manage differing personalities within the office, hotel, and community.
- Ability to maintain the highest degree of confidentiality.
- Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.
Nice To Haves
- Previous hospitality experience.
- Previous Opera PMS experience.
Responsibilities
- Provide exceptional, personalized guest service and share hotel knowledge, including using guests’ names.
- Know hotel functions and present the hotel and its unique story to guests.
- Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues.
- Process mobile arrivals and provide service in the remote check-in area.
- Use high-tech amenities and applications to assist guests.
- Collect and verify payment methods, produce room keys, and protect guest confidentiality.
- Provide local information about shopping, dining, and recreation, and assist with reservations or tours.
- Assist guests with luggage; receive, store, and deliver luggage and mail.
- Respond to guest inquiries.
- Follow scheduled shifts and break and lunch requirements.
- Report accidents, injuries, unsafe work conditions, suspicious activity, unusual items, and irregular guest behavior; complete required safety training and certifications.
- Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships.
- Take initiative and handle assignments with limited supervision.
- Follow hotel policies and procedures in the team member handbook.
- Maintain cleanliness and order in the work area.
- Work long hours as needed and adapt to shift changes as business demands.
Benefits
- Medical, dental, and vision plans.
- HSA and flexible spending account options.
- Basic life and disability plan options.
- 401(k) retirement plan.
- Paid time off.
- Holiday pay.
- Career training and development opportunities.
- Tuition reimbursement.
- Bereavement leave.
- Employee Assistance Program (EAP).
- Jury duty leave, which may vary by state.
- Employee discounts.
- Employee referral bonus.
- Free meal for full-service hotel employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
