Front Desk Agent

MCR • Tempe, AZ

11d • $16 - $19

About The Position

The Front Desk Agent is expected to help provide a clean, friendly, well-organized, and safe hotel experience. The role focuses on welcoming guests, supporting guest satisfaction, handling concerns with hospitality and urgency, maintaining knowledge of hotel features and amenities, and communicating courteously by phone. Team members are expected to contribute to cleanliness throughout the hotel, complete operational checklists accurately and on time, communicate clearly during shift handovers, maintain a clean approved uniform and professional grooming, and collaborate with colleagues as business and guest needs require.

The posting includes night-auditor-specific expectations: complete and distribute hotel audit reports by the designated time on the overnight checklist; follow overnight security procedures, including locking exterior entrances and protocols for late arrivals and security issues; and receive and note incoming mail as required by the daily shift checklist. Success is assessed through guest satisfaction and reviews, management ratings, cleanliness spot checks and walk-throughs, checklist tracking, and teamwork.

The role requires a varied schedule that may include evenings, nights, weekends, and holidays. The employee must be at least 18 years old, communicate effectively in English, follow established procedures, work effectively under pressure, and perform the listed physical duties, with reasonable accommodations considered as described in the posting.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns and issues raised by co-workers and guests.
• Must communicate information and ideas clearly and communicate effectively in English.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to type and operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of hotel facilities and amenities and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean and organized, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform, nametag, and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members to meet guest and business needs.
• Complete hotel audit-related reports and send them by the designated time on the overnight checklist.
• Follow overnight security measures, including exterior-entry locking procedures, late-arrival protocols, and procedures for safety and security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed