Front Desk Agent

Burr Oak Lodge and Conference Center•Glouster, OH

11d

About The Position

The Front Desk Agent manages hotel guests’ accommodations, welcoming guests, issuing room keys, handling reservations, and providing information about rooms, rates, and amenities. The role includes checking guests in and out, responding to guest concerns, coordinating with housekeeping, maintaining booking and payment records, and offering additional hotel facilities and services when appropriate.

Requirements

Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OnQ or Opera.
Customer service experience.
Excellent communication and organizational skills.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify credit card data.
Register guests and collect necessary information, including contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.