Front Desk Agent

Remington Hospitality•Princeton, NJ

12d

About The Position

The Front Desk Agent greets and communicates with hotel guests cordially, promptly, and professionally, and checks guests in and out. The role assists with pre-registration and reservation blocking when needed, reviews reservations with special requests, and blocks rooms accordingly. The agent maintains working knowledge of the front office computer or manual system and its daily and less frequent transactions. Responsibilities also include accurately posting charges, handling cash, checks, and credit card information, making change, and understanding hotel rates and discounts. The role requires working knowledge of reservation procedures, including taking same-day reservations, processing cancellations, and following relocation procedures when necessary. Same-day reservations should be handled in approximately two minutes.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules, potentially including nights, weekends, and holidays.
Enjoy working as part of a team that provides great guest experiences.
Ability to work in a standard office environment, including prolonged periods sitting at a desk and working on a computer (6–8 hours a day).
Ability to communicate effectively verbally and in writing.
Ability to perform frequent fine motor tasks, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and distinguish colors for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Greet and communicate with guests cordially, promptly, and professionally.
Check guests in and out of the hotel.
Assist with pre-registration and block reservations when necessary.
Post all charges promptly, accurately, and efficiently.
Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
Handle cash, checks, and credit card information accurately and make change correctly.
Review reservations with special requests and block rooms accordingly.
Understand hotel rates, discounts, and how to handle each.
Take reservations, including same-day reservations, in approximately two minutes.
Follow cancellation and relocation procedures when necessary.