Front Desk Agent

Stonebridge Hospitality Management•Denver, CO

11d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. The position is based at the hotel’s front desk and lobby in Denver, Colorado, and reports to the Front Office Manager. It is a full-time, non-exempt role paying $19.29 per hour. The schedule must be flexible and includes availability for evening, weekend, and holiday shifts. The job is primarily indoors and involves frequent use of a computer and telephone while interacting with guests and team members. It requires standing and walking for long periods and occasionally lifting and carrying up to 10 pounds. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential duties.

Requirements

Strong customer service and communication skills for interacting effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.
Ability to stand and walk for long periods during the shift.
Ability to occasionally lift and carry up to 10 pounds.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer questions about hotel services and nearby dining, shopping, and entertainment options.