Front Desk Agent

Hilton Garden Inn Burlington•Burlington, MA

12d•$19 - $20

About The Position

The Front Desk Agent is the first person to greet and welcome guests upon arrival at the hotel. The agent processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, answers questions, addresses complaints, and responds to guest service needs. The role also includes assisting with reservations and room blocking, handling payments, recommending additional facilities and services, and coordinating with other departments to resolve guest concerns or requests. Additional tasks may be assigned.

Requirements

High school diploma or equivalent.
Outgoing and friendly demeanor, with willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Excellent written and verbal communication skills.
Organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience preferred.
Hotel front desk experience preferred.
Experience with hotel reservations software preferred.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Be the first point of contact for handling and resolving guest issues.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, checks, and credit card balances are reconciled at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as necessary to resolve guest concerns or requests.
Perform additional tasks as assigned.