Front Desk Agent | Crystal Mountain Slopeside

Schulte Companies • Enumclaw, WA

9d • Onsite

About The Position

LOGE Crystal Mountain Slopeside is seeking a Front Desk Agent to support guest services across the front desk, cafe, retail, housekeeping, and gear rental areas. The role involves welcoming guests, ensuring smooth check-in and check-out, answering questions, and helping guests make the most of their stay through knowledge of room types, amenities, local recommendations, and activities. The agent will also prepare and serve cafe food and beverages, support retail and gear rentals, maintain clean and organized guest areas, and assist with events and group meetings, including AV and sound equipment setup.

The position requires learning reservation, POS, and gear rental software; operating cafe and rental equipment; following cash-handling procedures; and complying with food safety and responsible alcohol-service policies. This is an active role that requires standing for extended periods and frequent movement and handling of objects. Other duties and special projects may be assigned.

Requirements

• At least 1 year of previous front desk, cafe, retail, and/or demo gear shop experience is preferred.
• Working knowledge of Microsoft Office products and general comfort using the internet and learning new software programs.
• Ability to communicate effectively and understand written and verbal instructions in English.
• Must have or be able to obtain a State Food Handler Card.
• Must have or be able to obtain a State Alcohol Server Permit.
• Strong customer service skills and a professional, friendly, low-drama attitude.
• Strong verbal and written communication skills and a team-player mindset.
• Ability to learn new things quickly.
• Strong work ethic and a track record of dependability and trustworthiness.
• Ability to work in a fast-paced environment and stay on task when busy.
• Ability to lift, carry, and place objects weighing up to 30 lbs. without assistance.
• Ability to push and pull objects weighing up to 50 lbs. without assistance.
• Ability to remain on feet for extended periods and perform frequent bending, overhead reaching, and squatting.

Nice To Haves

• At least 1 year of previous front desk, cafe, retail, and/or demo gear shop experience is preferred.

Responsibilities

• Split time between front desk, cafe, retail, housekeeping, and gear rental responsibilities.
• Learn reservation, POS, and gear rental software.
• Ensure smooth guest check-in and check-out.
• Prepare and serve cafe food and beverages while following food safety and responsible alcohol-service policies.
• Operate cafe and gear rental equipment and learn the general specifications of retail and rental gear.
• Work opening and closing shifts and follow cash-handling procedures.
• Assist guests and answer their questions.
• Learn room types and amenities, local recommendations, and area activities.
• Keep the front desk, cafe, retail, and demo areas neat and organized.
• Keep guest areas, including public spaces, clean.
• Assist with special events and group meetings, including setup of AV and sound equipment.
• Perform other duties or special projects as assigned.

Benefits

• Daily Pay, allowing crew members to get paid today for work performed today.
• Free telemedicine and virtual mental health care access starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid time off for eligible crew members.
• Holiday pay and paid holidays.
• Pet insurance.
• Employee Assistance Program.
• Discounted hotel rooms.
• Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Brand perks, including hotel discounts and outdoor-life perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed