Front Desk Agent | Crystal Mountain Slopeside
About The Position
LOGE Crystal Mountain Slopeside is seeking a Front Desk Agent. The role supports a range of guest-facing operations, splitting time among the front desk, cafe, retail, housekeeping, and gear rental responsibilities. The agent helps deliver smooth guest stays and a welcoming experience by managing check-ins and check-outs, answering guest questions, maintaining guest areas, and supporting cafe, retail, and rental operations. The position also involves preparing and serving cafe food and beverages, following food safety and responsible alcohol service policies, operating cafe and rental equipment, learning gear specifications, handling cash, and assisting with events and group meetings, including audiovisual and sound setup. The role requires working opening and closing shifts and completing other duties or special projects as assigned.
Requirements
- Working knowledge of Microsoft Office products and general comfort using the internet and learning new software.
- Ability to communicate effectively in English and understand written and verbal instructions.
- Must have or be able to obtain a State Food Handler Card.
- Must have or be able to obtain a State Alcohol Server Permit.
- Ability to lift, carry, and place objects weighing up to 30 pounds without assistance.
- Ability to push or pull objects weighing up to 50 pounds without assistance.
- Ability to perform frequent bending, reaching overhead, and squatting; use manual dexterity and gross motor skills; and remain on one's feet for extended periods.
- Strong customer service, verbal and written communication, teamwork, adaptability, dependability, trustworthiness, and ability to stay on task in a fast-paced environment.
Nice To Haves
- One or more years of previous front desk, cafe, retail, and/or demo gear shop experience is preferred.
Responsibilities
- Work across front desk, cafe, retail, housekeeping, and gear rental responsibilities.
- Learn and use reservation, point-of-sale, and gear rental software, and ensure smooth guest check-in and check-out.
- Prepare and serve cafe food and beverages while following food safety and responsible alcohol service policies.
- Operate cafe and rental equipment and learn the general specifications of gear in the retail and rental shops.
- Work opening and closing shifts and follow cash handling procedures.
- Assist guests with questions and maintain knowledge of room types, amenities, local recommendations, and area activities.
- Keep the front desk, cafe, retail, and demo areas neat and organized.
- Keep guest areas, including public spaces, clean.
- Assist with special events and group meetings, including audiovisual and sound equipment setup.
- Perform other duties or special projects as assigned.
Benefits
- Daily Pay, allowing crew members to get paid today for work completed.
- Free telemedicine and virtual mental health care access starting on day one.
- Multiple health insurance and life insurance options.
- 401(k) plan with company match.
- Paid time off for eligible crew members.
- Holiday pay and paid holidays.
- Pet insurance.
- Employee Assistance Program.
- Discounted hotel rooms.
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
- Brand perks, including hotel discounts and outdoor-life perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
