Delta Hotels Orlando Celebration - Front Desk Agent

Aimbridge Hospitality • Kissimmee, FL

3d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role manages reservations, guest requests, and unexpected situations while keeping front desk operations organized and precise. It requires strong guest service, communication, problem-solving, and multitasking skills.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide friendly, high-quality service.
• Handle guest questions and requests to make their stay memorable.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly to problems and resolve guest-facing challenges.
• Manage reservations, check-ins, and check-outs.
• Handle financial details and keep front desk operations organized.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee assistance program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED