Overnight Front Desk Agent
Omni Hotels & Resorts • New Orleans, LA7d
Front Desk Agent Jobs
2,431 jobs found — updated daily
Front Desk Agent
Omni Hotels & Resorts • New Orleans, LA7dFront Desk Agent
Coury Hospitality • Grapevine, TX7d • OnsiteFront Desk Agent
Six Flags Entertainment Corporation • Sandusky, OH7dHotel Front Desk Agent
Radiate Hospitality, LLC • Berkeley, CA7d • $21 - $24 • OnsiteFront Desk Agent
Pyramid Global Hospitality • Newton, MA7d • $20 - $21 • OnsiteLead Front Desk Agent
Vail Resorts • Keystone, CO7d • $23 - $31 • OnsiteGuest Service Agent
SHAMIN HOTELS MASTER • Virginia Beach, VA7d • $16 - $17 • OnsiteFront Desk Agent
Pyramid Global Hospitality • Miami, FL7d • OnsiteFront Desk Agent
Pyramid Global Hospitality • Santa Rosa, CA7d • $19 - $22Spa Front Desk Agent
Tommy Bahama Miramonte Resort & Spa • Indian Wells, CA7d • $18 - $18Front Desk Agent
DIMENSION MASTER • Carle Place, NY7d • $18 - $19 • OnsiteFront Desk Agent
Hyatt Vacation Ownership • Town and Country, WA7d • $24 - $33Guest Service Agent
SHAMIN HOTELS MASTER • Virginia Beach, VA7d • $16 - $17 • OnsiteFront Desk Agent
AU HOSPITALITY INC • Bessemer, AL7d • OnsiteFront Desk Agent
Home2 Suites, Queensbury • Town of Queensbury, NY7d • $1,750 - $1,750 • OnsiteFront Desk Agent
Fairfield Inn by Marriott (Crestline Hotels and Resorts) • Wilmington, NC7dFront Desk Agent
DRIFTWOOD HOSPITALITY MANAGEMENT • Houston, TX7dFront Desk Agent
PRIME GROUP • Fort Myers, FL7d • $17 - $17 • OnsiteSpa Front Desk Agent
Sage Hospitality • Philadelphia, PA7d
Overnight Front Desk Agent
Omni Hotels & Resorts•New Orleans, LA
About The Position
The Overnight Front Desk Agent ensures guests are checked in and out courteously and professionally while maintaining four-star/four-diamond standards and accurately completing the night audit process. The role handles guest issues and escalates them as needed. Working overnight, the team member oversees hotel operations and may serve as Manager on Duty.
Requirements
- High propensity for customer service.
- Previous cash-handling experience.
- Previous full-service hotel or resort front-office experience.
- Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers, in person and by telephone.
- Ability to work cohesively with coworkers within and outside the department.
- Ability to think clearly and quickly and make concise decisions.
- Ability to prioritize, organize, and follow up.
- Ability to work well under pressure while managing arrivals, departures, guest issues, requests, and concerns.
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
- Ability to stand for prolonged periods.
- Availability to work the overnight shift.
- Must live within 50 miles of the hotel.
Nice To Haves
- Previous night audit experience is strongly preferred.
Responsibilities
- Oversee overnight hotel operations and serve as Manager on Duty when needed.
- Prepare the Daily Report (Daily Business Summary) accurately and on time.
- Resolve guest problems promptly and diplomatically.
- Maintain full knowledge of emergency procedures.
- Prepare VIP, complimentary, house-use, and out-of-order room lists accurately.
- Ensure guests are properly registered and credit procedures are followed.
- Distribute nightly reports.
- Process guaranteed no-show billings efficiently.
- Maintain current backup reports.
- Handle Express Check-Outs and ensure their completion.
- Ensure adherence to all systems and control procedures.
- Complete the third-shift Night Audit checklist and responsibilities.
- Balance daily postings and revenue.
Benefits
- Comprehensive training and mentoring.
- Dynamic and exciting work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Job Search Resources
Build a Resume for Front Desk Agent
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
